Privacy policy
What information Buballoon collects, why it is used and how customers can exercise their rights.
1. Information collected
When you browse the site or place an order, Buballoon may process information needed to run the store: name, email, phone number, delivery address, billing address, country, province, postal code, cart content, order information, support messages and technical browsing data.
2. Purposes
- Processing and tracking orders.
- Preparing delivery and tracking parcels.
- Providing customer support, returns and refunds.
- Securing payments and preventing fraud.
- Meeting accounting, tax and legal obligations where applicable.
- Measuring site performance and improving the shopping experience.
- Sending marketing communications when consent is required and obtained.
3. Payment
Payment data is processed by a secure payment provider. Buballoon does not store full card numbers.
4. Cookies
The site may use cookies or similar technologies for cart functionality, session security, payment, analytics, advertising and user experience. Non-essential cookies are subject to consent where required.
5. Sharing
Information may be shared only with services required to operate the store: payment, delivery, technical hosting, security, transactional email, customer support, analytics, marketing or legal obligations. Personal data is not sold.
6. Retention
- Order information is kept for the time needed to process the order and meet legal obligations.
- Support data is kept for the time needed to handle the request.
- Marketing data is kept until consent is withdrawn or according to applicable retention periods.
- Cookies are retained for a limited period depending on their purpose.
7. Your rights
You may request access, correction, deletion, restriction, objection or portability where these rights apply. To make a request, contact support@buballoon.com.
8. Security
Buballoon applies reasonable technical and organisational measures to protect personal information from unauthorised access, loss, alteration or disclosure.